Returns & Exchanges

Damaged/Faulty Orders

Firstly, we will of course make it right if your items are damaged or faulty in some way. 

Just email hello@goldiestore.co.nz as soon as possible (within 7 days of receiving your order) and let us know what's happened. 

If we need you to send the item(s) back to us, we'll arrange and pay for this. We'll then repair or replace the item for you. If we can't replace it, we'll offer you a credit or refund.

Changed Your Mind?

If you've changed your mind about your purchase, let us know by emailing hello@goldiestore.co.nz. You'll need to get in touch to confirm your return within 7 days of receiving your order.

Once you return your purchase to us, we'll set up a credit or exchange for you.

To be eligible for a return, items must be unused and in the original packaging (with tags still on the item, if applicable). 

We do not accept change of mind returns on any art prints, skincare, perfumes, nail polish or earrings, so please choose carefully.

Sale items cannot be returned or refunded.

Sending Returns to Goldie

Whilst a returned package is in transit back to Goldie it is still the customer's responsibility. For this reason, we always we recommend using a tracked service (courier or NZ Post tracked), because we can't take responsibility for lost packages. 

Cost of Shipping Returns

The cost of shipping a return/exchange back to us is the customer's responsibility. 

Shipping costs of your original purchase are non-refundable. This includes the shipping cost of items which qualified for free shipping (since we paid for this). We may also charge for shipping exchange items out to you.

Timeframes

We'll process your return (send you your replacement/exchange items, give you your refund, or have a credit ready for you to go shopping again) within 2 working days of receiving your return.

Refunds

Refunds are made back to your original method of payment.